Locations & Services

CASS Valleywide Locations

CASS’ Downtown Single Adult Shelter, Phoenix

Since 1984, we have worked tirelessly to end homelessness by providing shelter, case management, and housing services to more than 155,000 people through our downtown location. This 600-bed shelter is low barrier, operating 24/7 under the Housing First model, meaning there are no preconditions to entry such as income, sobriety, or pre-acceptance of offered services. CASS uses a progressive engagement case management model that delivers different levels of services and support depending on need.

Because our mission is to end homelessness, we offer intensive case management services to help our clients secure critical resources such as housing, employment, benefits, mental health services, health care, substance abuse treatment, and legal assistance.

230 S. 12th Avenue, Phoenix, AZ 85007

 

 

230 S. 12th Avenue, Phoenix, AZ 85007

 

 

CASS’ Downtown Single Adult Shelter, Phoenix

Since 1984, we have worked tirelessly to end homelessness by providing shelter, case management, and housing services to more than 155,000 people through our downtown location. This 600-bed shelter is low barrier, operating 24/7 under the Housing First model, meaning there are no preconditions to entry such as income, sobriety, or pre-acceptance of offered services. CASS uses a progressive engagement case management model that delivers different levels of services and support depending on need.

Because our mission is to end homelessness, we offer intensive case management services to help our clients secure critical resources such as housing, employment, benefits, mental health services, health care, substance abuse treatment, and legal assistance.

Phoenix, 85021

 

CASS’ Vista Colina Family Shelter, Phoenix

Our Vista Colina Family Shelter is a 30-unit converted apartment complex that includes educational spaces, laundry rooms, clothing closet, food pantry, lending library, job resource area, playgrounds, and common areas. Up to 36 families, or 120 to 150 adults and children, stay at the Family Shelter each night, over 60% of whom are children.

Vista Colina is the second largest family emergency shelter in the Phoenix Metropolitan area. Because our mission includes helping individuals permanently end their homelessness, all families participate in case management services designed to address barriers to permanent housing.

CASS’ Norton and Ramsey Social Justice Empowerment Center, Glendale

CASS grew our presence in the West Valley this year, opening the Norton and Ramsey Social Justice Empowerment Center (NREC). The building in Glendale which houses the Center was a gift from Jenny Norton and Robert Ramsey and the Ramsey Social Justice Foundation with the express purpose of supporting West Valley residents in need.

The NREC operates as a hub for homeless, housing, and related service providers to work collaboratively and coordinate resources in a central location in downtown Glendale. This location does not provide shelter, but focuses specifically on individualized solutions and support services for the local community. This center has benefited from collaborations with Phoenix Rescue Mission, Circle the City, Homeless ID Project and many more collaborative providers, as well as our partnership with the City of Glendale.

7031 N. 56th Avenue, Glendale AZ 85301

 

7031 N. 56th Avenue, Glendale AZ 85301

 

CASS’ Norton and Ramsey Social Justice Empowerment Center, Glendale

CASS grew our presence in the West Valley this year, opening the Norton and Ramsey Social Justice Empowerment Center (NREC). The building in Glendale which houses the Center was a gift from Jenny Norton and Robert Ramsey and the Ramsey Social Justice Foundation with the express purpose of supporting West Valley residents in need.

The NREC operates as a hub for homeless, housing, and related service providers to work collaboratively and coordinate resources in a central location in downtown Glendale. This location does not provide shelter, but focuses specifically on individualized solutions and support services for the local community. This center has benefited from collaborations with Phoenix Rescue Mission, Circle the City, Homeless ID Project and many more collaborative providers, as well as our partnership with the City of Glendale.

Phoenix, 85051

 

The Haven Senior Shelter

Our temporary Project Haven program will become a permanent housing facility for our senior citizens in 2023. Project Haven I was a pilot program to address the specific and unique needs of the senior and medically vulnerable populations during the Covid-19 pandemic. With support from the City of Phoenix, we were able to offer support and private shelter from June 2020 through September 2021. Our pilot program model will be our guide for this new facility as we purchase a hotel and renovate it over the next few months. Operating expenses will be a need and will need community support. More details to come…

CASS/COPA Health SMI Shelter — Opening 2024, Phoenix

The majority of homeless shelters and transitional facilities do not have an adequate operational infrastructure to effectively serve persons with Severe Mental Illness (SMI) or SMI status, as well as comorbid medical conditions and substance use disorders. To respond to this critical gap in care, CASS will open a dedicated 54-bed SMI shelter in partnership with COPA Health, who will operate the outpatient clinic. This project will be funded with an award from the State of Arizona.

Phoenix

 

Phoenix

 

CASS/COPA Health SMI Shelter — Opening 2024, Phoenix

The majority of homeless shelters and transitional facilities do not have an adequate operational infrastructure to effectively serve persons with Severe Mental Illness (SMI) or SMI status, as well as comorbid medical conditions and substance use disorders. To respond to this critical gap in care, CASS will open a dedicated 54-bed SMI shelter in partnership with COPA Health, who will operate the outpatient clinic. This project will be funded with an award from the State of Arizona.

Programs & Services

Homelessness has reached crisis levels in Arizona.

Homelessness in Maricopa County has increased by 32% since 2017 (Arizona Republic). So many of our neighbors are one emergency or rental increase away from homelessness and the economic and health impacts of the pandemic continue to be catastrophic in our community.

Emergency shelter serves as a crucial stabilizing element for people experiencing homelessness. CASS is Arizona’s largest and longest serving emergency shelter program for individuals and families experiencing homelessness.

In 2022, we served more than 6,500 individuals and provided more than 230,000 nights of shelter.

Nearly a third of those we serve are seniors ages 55 and older.

We provide tailored services to our veterans, 53% of whom are over the age of 55.

We served nearly 200 families last year. Nearly half of the children sheltered were under the age of 5.

If you are in need of assistance, please call our Welcome Center today at 602.229.5155.

Read more below about the various services provided at each of our locations.