HOW WE HELP

RESTORING DIGNITY TO THOSE WHO SERVED: Our Program for Veterans

Richard is a 73-year-old Vietnam army veteran who was found sleeping behind a dumpster.

Suffering from dementia and a serious skin infection, he had been homeless for years. His ex-wife had access to his bank account and was leaving him penniless.  At Central Arizona Shelter Services (CASS), Richard was given a bed, access to a hot shower, clean clothing, food, medical treatment and other services. Our highly trained case management team worked diligently to get the public fiduciary involved and set up a secure bank account in Richard’s name.  The grant from the Attorney General’s office allowed us to pay the deposit to get Richard into a group home.

Today, Richard has the income he needs to live in a safe environment; his meals are prepared for him, his medical needs are met and he has a community of support looking out for his future.  Richard sees his new home as a castle, “I can’t believe how lucky I am to have so much!”

VETERANS WE SERVE

487 Served
53% over the age of 55
50 benefited from CASS’ financial assistance or Rapid Rehousing

Are you a veteran in need of help?

CONTACT:
Brian Garcia Welcome Center | Human Services Campus
206 S. 12th Avenue | Phoenix, AZ 85007
602-229-5155 | Open 7:30am-5pm M-F

RESPECTING OUR ELDERS: Caring for Seniors

Mary’s son took over her home and bank account, leaving her on the street.

The 89-year-old woman shuffled into CASS using her walker. CASS case managers went to work to determine the sources of Mary’s income. They even discovered a pension that Mary was not receiving. The case manager found Mary a permanent home and contacted the county fiduciary to manage her money. Today, Mary is living in her own apartment and her son is no longer able to take advantage of her.

SENIORS WE SERVE

1,336 Served
29% people coming into shelter are 55+
64% were seniors when they first became homeless

FY ending June 30, 2019

INTRODUCING: CASS' PROJECT HAVEN

A Temporary Emergency Homeless Shelter Specifically for Vulnerable Populations

As Arizona’s oldest and largest emergency homeless shelter, CASS’ focus during the pandemic has been to prevent the spread of COVID-19 by taking all actions necessary to ensure the health, safety and wellness of their homeless clients, employees, and the broader community. Additionally, we have focused on shoring up housing programs, resources, and partnerships to capitalize on all opportunities to move people quickly into transitional and permanent housing.

While community funding is always essential to CASS’ programs, the COVID-19 coronavirus pandemic has created extraordinary unplanned expenses and challenges.  Particular among those challenges is the need to find safe and supportive emergency housing options for the elderly and those with chronic health conditions.

In response to the COVID-19 pandemic, the City of Phoenix has partnered with CASS to address the increase of homelessness due to the COVID-19 pandemic, specifically to provide care for the elderly and other vulnerable populations. The project will utilize funding through the CARES Act for one year and was approved by the Phoenix City Council on May 6th.

We are grateful for the opportunity to partner with the City of Phoenix to expand our services to provide our seniors with specialized shelter, as well as tools and resources to help them find permanent housing opportunities. The need for specialized shelter for our seniors has been a main focus at CASS for the last few years as the number of homeless seniors has tragically risen, and projections are that the 65 and older homeless population will triple by 2030.

The new shelter project, called Project Haven, will utilize a hotel property near downtown Phoenix that will allow for 95 separate units with private bathroom facilities.  Meals, security, laundry, and other basic services will be provided on site.  CASS staff will provide case management services to assist guests in finding long-term housing solutions.  As an emergency shelter, the goal is to maintain short lengths-of-stay for each guest by focusing on expedited rapid rehousing or permanent supportive housing opportunities. 

With the City of Phoenix, we are working urgently to keep people safe, and to do all we can to make sure we don’t have a COVID-19 outbreak in the homeless community, which could create a great risk of community spread.  We are truly excited about their long-term strategizing with the CARES Act funding, particularly to leverage building more housing and a better infrastructure to serve the homeless.

CASS’ support of last session’s Senate Bill 1283 to build an emergency senior shelter was triggered by the unique needs of this special and most vulnerable population. The bill, which was introduced by Senator David Livingston and had passed through the Arizona Senate, was unfortunately not pushed forward as a result of the early session end due to the pandemic.

Even though a permanent shelter location has not yet come to fruition, we are optimistic that with advocacy and additional funding from the community we will be able to make a permanent senior shelter a reality in 2021.

At the end of this pandemic, we want to be able to say that we not only protected our community, but we also made a significant and lasting impact to end homelessness for hundreds of our homeless neighbors.

Are you a senior in need of help?

CONTACT:
Brian Garcia Welcome Center | Human Services Campus
206 S. 12th Avenue | Phoenix, AZ 85007
602-229-5155 | Open 7:30am-5pm M-F

VISTA COLINA: Emergency Family Shelter

After a car accident, Marcella was unable to work and was evicted from her apartment.

She came to Vista Colina with her two young boys in late August. Staff worked with Marcella and, as her broken bones healed, she focused on finding a new job. Luckily, Vista Colina has an accredited child development program so parents like Marcella can look for employment and work without having to worry about their children. Case managers helped Marcella get a job at the airport, assisted her with transportation vouchers, food and clothing so she could save enough money to get back into her own place. We are happy to report, that Marcella and her kids are in their new apartment.

FAMILIES WE SERVE

663 Served
243 Parents / Adult family members
420 Children

FY ending June 30, 2019

Are you a family with one or more children in need of help?

Family Housing Hub

Main Location

3307 E. Van Buren
Phoenix, AZ 85008
Monday:
8am – 8pm
Tuesday to Thursday:
8am – 4pm

East Valley

635 E Broadway
Mesa, AZ 85204
Tuesday ONLY:
8am – 4pm
____________________
Save the Family Foundation
125 E University Drive
Mesa, AZ 85201
Wednesday ONLY:
8am — 12pm (noon)

West Valley

Pendergrast Community Center
Family Resource Center
10550 W Mariposa St
Phoenix, AZ 85037
Thursday ONLY:
8am – 4pm

VISTA COLINA: Child Development Center

Reversing the impact of homelessness of young children

She cried uncontrollably and constantly…

When two-year-old “Kylie” enrolled in Vista Colina’s Child Development Center, she suffered from separation anxiety far beyond that experienced by most children her age. She cried uncontrollably and constantly asked for her mother after being dropped off at the center.

Kylie’s teacher, who is well-educated in the kinds of trauma children who are homeless experience, as well as their reactions to trauma, gently redirected the child to the reading/quiet area where she calmly read the book, “I’ll Always Come Back” to Kylie. The story, combined with the teacher’s understanding approach, helped Kylie calm to the point where she was able to play in one of the center’s many learning areas.

However, each time there was a transition to a new activity such as lunch or outdoors play, Kylie would again experience anxiety. Her teacher would patiently repeat the reading ritual. This ritual continued every day, throughout the day, for a week. At the beginning of her second week, Kylie demonstrated tremendous progress when she announced to the teacher that her “mommy would be back for her later.” With help from her teacher, Kylie had learned how to calm and reassure herself. She now understood that her mother would be back and that she could play and learn in the meantime. Because Kylie now felt safe and secure in her surroundings and with her teacher, she was able to begin potty training. In less than a month she graduated from pull-ups and into underwear, leaving her developmentally on track and ready to enter the next phase of preschool.

CHILDREN WE SERVE

Quality First Five-Star Rating from First Things First – only 6% of child care centers in Arizona receive this rating!

Are you a family with one or more children in need of help?

Family Housing Hub

Main Location

3307 E. Van Buren
Phoenix, AZ 85008
Monday:
8am – 8pm
Tuesday to Thursday:
8am – 4pm

East Valley

635 E Broadway
Mesa, AZ 85204
Tuesday ONLY:
8am – 4pm
____________________
Save the Family Foundation
125 E University Drive
Mesa, AZ 85201
Wednesday ONLY:
8am — 12pm (noon)

West Valley

Pendergrast Community Center
Family Resource Center
10550 W Mariposa St
Phoenix, AZ 85037
Thursday ONLY:
8am – 4pm

TURNING POINT: Our Program for Young Adults

Chelsea came to CASS shortly after her 19th birthday.

She had been unstably housed most of her short life…no father present, a drug addicted mother and this time, homeless after a conflict with an abusive partner.

She was determined to make it on her own, quickly enrolling in a four-month training program and finding part-time employment. She received help from CASS’ Youth Case Manager, who connected her with mental health treatment and other on-going supports. As Chelsea neared the end of her training program, she increased her hours at work and was approved for an apartment. However, without credit history, the deposit was more than she could afford. CASS helped pay her deposit on the first apartment of her very own. Today, Chelsea is happy, healthy and living an independent life.

Together, this is how we help end homelessness…one individual at a time.

Are you a young adult (18-24) in need of help?

CONTACT:
Brian Garcia Welcome Center | Human Services Campus
206 S. 12th Avenue | Phoenix, AZ 85007
602-229-5155 | Open 7:30am-5pm M-F

 

How We Help Men & Women

Living in Biloxi, Mississippi, Mark worked at a local casino for years, but came to CASS after soaring rent prices forced his eviction.

Mark bounced around between different relatives’ houses for a while until he found himself in Phoenix in late summer. When Mark arrived on campus, he had no income. However, he quickly found a job at the Phoenix International Airport. Mark saved most of his money but felt that his recent eviction would make finding an apartment impossible, even though he could afford one. During his case management meetings, he often expressed exasperation, frustration, and hopelessness. He and his case manager spoke to many leasing companies and even though Mark checked all the other boxes—no criminal background, consistent employment for most of his life, has savings, and a model tenant—he kept receiving the same message, “Not with a recent eviction.”

His case manager assisted with calls to explain the situation. After dozens of rejections, they found a property that would accept him. Through a fund from the Attorney General’s office, CASS assisted with his move-in costs, and a very grateful Mark moved into his own home.

SINGLE ADULTS WE SERVE

4,664 Served
48% received case management services
58% have a disability
*includes Seniors and Veterans

FY ending June 30, 2019

Contact Us

Central Arizona Shelter Services
230 S. 12th Avenue
Phoenix AZ 85007

PO Box 18250
Phoenix AZ 85005

(602) 256-6945
TTY: (800) 367-8939

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CASS IN THE NEWS BLOG

Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII) and the Americans with Disabilities Act of 1990 (ADA) Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975, CASS prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The CASS must make a reasonable accommodation to allow a person with a disability to take part in a program, service, or activity. Auxiliary aids and services are available upon request to individuals with disabilities. For example, this means that if necessary, CASS must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the CASS will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy please contact: Chief Operating Officer, 623-455-6533.

Para obtener este documento en otro formato u obtener información adicional sobre esta política, Chief Operating Officer, 623-455-6533.

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