HOW WE HELP

Homelessness has reached crisis levels in Arizona.

Homelessness in Maricopa County has increased by 32% since 2017 (Arizona Republic). So many of our neighbors are one emergency or rental increase away from homelessness and the economic and health impacts of the pandemic continue to be catastrophic in our community.

Emergency shelter serves as a crucial stabilizing element for people experiencing homelessness. CASS is Arizona’s largest and longest serving emergency shelter program for individuals and families experiencing homelessness.

In 2021, we served more than 5,000 individuals and provided more than 200,000 nights of shelter.

Nearly a third of those we serve are seniors ages 55 and older.

We provide tailored services to our veterans, 53% of whom are over the age of 55.

We served nearly 200 families last year. Nearly half of the children sheltered were under the age of 5.

If you are in need of assistance, please call our Welcome Center today at 602.229.5155.

Read more below about the various services provided at each of our locations.

CASS’ Downtown Single Adult Shelter, Phoenix

Since 1984, we have worked tirelessly to end homelessness by providing shelter, case management, and housing services to more than 155,000 people through our downtown location. This 600-bed shelter is low barrier, operating 24/7 under the Housing First model, meaning there are no preconditions to entry such as income, sobriety, or pre-acceptance of offered services. CASS uses a progressive engagement case management model that delivers different levels of services and support depending on need.

Because our mission is to end homelessness, we offer intensive case management services to help our clients secure critical resources such as housing, employment, benefits, mental health services, health care, substance abuse treatment, and legal assistance.

230 S. 12th Avenue, Phoenix, AZ 85007

230 S. 12th Avenue, Phoenix, AZ 85007

Since 1984, we have worked tirelessly to end homelessness by providing shelter, case management, and housing services to more than 155,000 people through our downtown location. This 600-bed shelter is low barrier, operating 24/7 under the Housing First model, meaning there are no preconditions to entry such as income, sobriety, or pre-acceptance of offered services. CASS uses a progressive engagement case management model that delivers different levels of services and support depending on need.

Because our mission is to end homelessness, we offer intensive case management services to help our clients secure critical resources such as housing, employment, benefits, mental health services, health care, substance abuse treatment, and legal assistance.

CASS’ Vista Colina Family Shelter, Phoenix

Phoenix, 85021

Our Vista Colina Family Shelter is a 30-unit converted apartment complex that includes educational spaces, laundry rooms, clothing closet, food pantry, lending library, job resource area, playgrounds, and common areas. Up to 36 families, or 120 to 150 adults and children, stay at the Family Shelter each night, over 60% of whom are children.

Vista Colina is the second largest family emergency shelter in the Phoenix Metropolitan area. Because our mission includes helping individuals permanently end their homelessness, all families participate in case management services designed to address barriers to permanent housing.

CASS’ Norton and Ramsey Social Justice Empowerment Center, Glendale

CASS grew our presence in the West Valley this year, opening the Norton and Ramsey Social Justice Empowerment Center (NREC). The building in Glendale which houses the Center was a gift from Jenny Norton and Robert Ramsey and the Ramsey Social Justice Foundation with the express purpose of supporting West Valley residents in need.

The NREC operates as a hub for homeless, housing, and related service providers to work collaboratively and coordinate resources in a central location in downtown Glendale. This location does not provide shelter, but focuses specifically on individualized solutions and support services for the local community. This center has benefited from collaborations with Phoenix Rescue Mission, Circle the City, Homeless ID Project and many more collaborative providers, as well as our partnership with the City of Glendale.

7031 N. 56th Avenue, Glendale AZ 85301

7031 N. 56th Avenue, Glendale AZ 85301

CASS grew our presence in the West Valley this year, opening the Norton and Ramsey Social Justice Empowerment Center (NREC). The building in Glendale which houses the Center was a gift from Jenny Norton and Robert Ramsey and the Ramsey Social Justice Foundation with the express purpose of supporting West Valley residents in need.

The NREC operates as a hub for homeless, housing, and related service providers to work collaboratively and coordinate resources in a central location in downtown Glendale. This location does not provide shelter, but focuses specifically on individualized solutions and support services for the local community. This center has benefited from collaborations with Phoenix Rescue Mission, Circle the City, Homeless ID Project and many more collaborative providers, as well as our partnership with the City of Glendale.

CASS’ Project Haven

Phoenix, 85051

Our temporary Project Haven program will become a permanent housing facility for our senior citizens in 2023. Project Haven I was a pilot program to address the specific and unique needs of the senior and medically vulnerable populations during the Covid-19 pandemic. With support from the City of Phoenix, we were able to offer support and private shelter from June 2020 through September 2021. Our pilot program model will be our guide for this new facility as we purchase a hotel and renovate it over the next few months. Operating expenses will be a need and will need community support. More details to come…

DONATION POLICY

Donations are normally non-refundable but if you have made an error in making your donation or change your mind about contributing to our organization, please contact us. CASS will only consider refunding a donation if such a request is made within thirty (30) days of the original donation provided the donor has not claimed a tax deduction from their donation. Refunds are returned through check payment only. Processing fees charged for credit card donations will be deducted from your refund amount.

Contact Us

Central Arizona Shelter Services
(CLIENT MAIL SERVICES)
230 S. 12th Avenue

Phoenix AZ 85007

CASS DONOR RELATIONS
PO Box 18250

Phoenix AZ 85005

(602) 256-6945
TTY: (800) 367-8939

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CASS IN THE NEWS BLOG

Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII) and the Americans with Disabilities Act of 1990 (ADA) Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975, CASS prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The CASS must make a reasonable accommodation to allow a person with a disability to take part in a program, service, or activity. Auxiliary aids and services are available upon request to individuals with disabilities. For example, this means that if necessary, CASS must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the CASS will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy please contact: Chief Operating Officer, 602-256-6945.

Para obtener este documento en otro formato u obtener información adicional sobre esta política, Chief Operating Officer, 602-256-6945.

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