Founded 35 years ago, CASS is the largest and longest serving homeless emergency shelter provider in Arizona. Both our adult and family shelters operate at full capacity 24/7, 365 days of the year. Serving the entire Phoenix metropolitan area, CASS is a regional solution to homelessness, working to fill service gaps and help thousands of people transform their lives, get a roof over their head, a job, and a chance at a new life.


Lisa Glow, JD

Chief Executive Officer

With more than two decades experience in nonprofit leadership, Ms. Glow is a graduate of the James E. Rogers College of Law at the University of Arizona. Early in her career she practiced law with the international law firms of Gibson Dunn & Crutcher, and Steptoe & Johnson. Working for former Arizona Governor Janet Napolitano as a senior policy advisor and director of the Governor’s Office for Children, Youth and Families, she was able to see firsthand the needs of our citizens. Ms. Glow recently ran a consulting firm providing resources and sustainability solutions to nonprofits.

Terry Smith, M.Ed

Chief Operating Officer

Terry has spent 13+ years as a Director and Executive Director of Phoenix area nonprofit organizations that provide services to vulnerable and homeless women, children and families. In addition to credentials that include an M.Ed., Educational Psychology focusing on Human Learning and a certification in Crisis Intervention and Trauma Informed Care, Terry has been a business owner, a Board member to various Valley  nonprofits and has extensive experience managing multidisciplinary staff and providing strategic planning and implementation. She is encouraged by cultures of ethical, passionate co-workers who want their work to motivate hearts and minds and improve the lives of others and is delighted to be at CASS.

Dayna Gabler, MA, CFRE

Chief Development Officer

With more than two decades of non-profit experience, Dayna joined the CASS team in 2019.  Dayna has served in both non-profit development and marketing roles over the last 13 years.  Dayna has also worked in direct care roles, providing case management and program oversight for residential services for young adults experiencing homelessness.  Dayna has a Master’s Degree in Communications from ASU and received her Certified Fundraising Executive (CFRE) certification in 2016.

Craig Tribken

Director of Mission Advancement and Business Development

Craig spent 25 years in the commercial real estate brokerage and development business.  After many years of community activism, he was elected to the Phoenix City Council in 1990 and served for 8 years. After leaving the City Council, he moved to Boise, Idaho where he worked in commercial real estate and in the non-profit sector for several large non-profits that deal with disabilities, juvenile justice, and housing. He moved back to Arizona in 2012 and has worked for CASS for 8 years, with a short leave of absence to work for Mayor Thelda Williams. 

Mark Bustamante, CPA

Finance Director

Mark’s 20+ year career includes working in local government and for-profit entities.  He is an armed services veteran, serving four years in the United States Air Force.  Mark also worked for various departments at Maricopa County, most recently for the Human Services Department as the Financial Services Administrator.  He works closely with CASS’ management and program teams to ensure financial compliance with our funding partners.

Mary Glennon, MSW

Director of Programs

Mary discovered a passion for ending homelessness while completing internships at two homeless shelters in Flagstaff, AZ, where she was pursuing Bachelor’s degrees in Psychology and Sociology from Northern Arizona University. After graduating, she moved to Phoenix to complete a Master of Social Work degree from Arizona State University. She has worked at CASS since 2011 in a variety of roles at both Vista Colina and the Single Adult Shelter.

Kira Boothe, MA

Family Programs Manager

Kira has a long-time commitment to helping improve the lives of vulnerable children and their families. Joining CASS in 2014, Kira took her passion, skills and ability to assist our Vista Colina Family Shelter achieve its next level of growth and success. She was the driving force in the Vista Colina Child Development Center reaching its Five-Star Quality Rating from First Things First. This rating is given to only 6% of all childcare centers and the only temporary emergency family shelter in the state.  She directs the shelter and child development center staff and manages the day-to-day aspects including overseeing all staff, budgets and program evaluation. Kira is a 2011 graduate of the Emergent Leaders Program. Her personal objective is to help create a world of possibility where everyone can realize his or her endless potential—which is apparent in her professional life at CASS.


Karl Obergh, PE


President—Ritoch-Powell & Associates

Nico Howard


Attorney | Developer

Samantha Jackson


Senior Director of Operations
Downtown Phoenix Partnership

Guy Mikkelsen


Retired Director—State of Arizona

Portia Erickson

County Administrator, Retired
Erickson Land & Cattle Company

M. Joyce Geyser

Attorney at Law, Retired

James E. Morlan

Chief Executive Officer
Electric Supply, Inc.

William J. Morlan

Electric Supply, Inc.

Bryan Murphy, Esq.

Attorney at Law
Burch & Cracchiolo, P.A.

MiAsia Pasha

House of MiAsia

John R. Rivers

Hospital Administrator, Retired

Colin W. Shipley

Director of Public Affairs
IWS Public Affairs

Jeff Stapleton

Chief of Staff
Program Manager
City of Phoenix – Community & Economic Development Department

Jonathon Vento

Principal Developer
True North Studio


We are grateful to the following supporters for their generosity of $10,000 or more

Jenny Norton &
Bob Ramsey

Land & Cattle

Contact Us

Central Arizona Shelter Services
230 S. 12th Avenue
Phoenix AZ 85007

PO Box 18250
Phoenix AZ 85005

(602) 256-6945
TTY: (800) 367-8939

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Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII) and the Americans with Disabilities Act of 1990 (ADA) Section 504 of the Rehabilitation Act of 1973 and the Age Discrimination Act of 1975, CASS prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The CASS must make a reasonable accommodation to allow a person with a disability to take part in a program, service, or activity. Auxiliary aids and services are available upon request to individuals with disabilities. For example, this means that if necessary, CASS must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the CASS will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy please contact: Chief Operating Officer, 623-455-6533.

Para obtener este documento en otro formato u obtener información adicional sobre esta política, Chief Operating Officer, 623-455-6533.

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